End User Help Desk
SOMCAST TechCare can deliver a customized, superior IT care experience for your end-users, while fully integrating into your IT environment.
Certified professionals seamlessly resolve your end-users technology challenges: 70% calls reach a live person in less than 30 seconds, and 70% issues are resolved and closed on the first call.
Our team of certified help desk professionals, known as Technical Analysts and located in North America, will resolve your end-users’ technology challenges, so that you can concentrate on your IT goals and initiatives. SOMCAST’s Technical Analysts are strong customer advocates. They are knowledgeable, courteous and empowered to solve issues to enhance your customers’ experience. Typically saving organizations up to 70% versus an in-house help desk service, SOMCAST TechCare is fully-managed, customizable and scalable to meet your needs now and in the future.